Terms and Conditions

Shop online using Paypal, for peace of mind and secure online payments. We can also take orders and enquiries by phone or email. We accept payment for these type of orders by cheque (made payable to Haylett Grange Shooting Supplies), bank transfer (contact us for details) and some Visa and Debit cards. Unfortunately, we cannot accept American Express. Non Paypal transactions can take 3-5 working days to clear before orders will be posted. Paypal transactions will be sent within 2 working days. All transactions are in UK Pounds Stirling (£) and include VAT. Any customs or import duty incurred on entering a country are the responsibility of the customer.

On occasions errors and omissions may occur on our website, if this is the case we reserve the right to make amendments without prior notice.

Gift vouchers are available by request, please contact us for information.

Sizes can vary from brand to brand, if you are unsure please contact us and we will happily advise you.

Product descriptions
The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the same as the product. The products may vary slightly from those images. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you.
We are a small family business aiming to provide a very high standard of customer service, we are happy to help with any questions you may have about our products or service. Please call us
on 01437 764 493.

Delivery
We will dispatch your offer as soon as payment has cleared and you can expect to receive delivery between 3 – 5 working days. If you have a particular deadline for an item please call us and we will endeavour to meet your requirements. If we are experiencing any problems with your order we will contact you via email to keep you informed of progress. We provide delivery throughout the UK by Royal Mail, we will request you to sign to confirm receipt of your goods. Your order will be well packed to ensure it reaches you in immaculate condition. For delivery outside the UK please call us before placing the order to ensure delivery is possible and for information on delivery charge

Standard UK delivery is as follows:
Value per item Delivery Charge
£0.00 to £49.99 £3.95
£50.00 to £99.99 £4.95
£100.00 to £249.99 £6.95
£250.00 to £399.99 £8.95
£400.00 Free

We pride ourselves on the high quality of our products and services and will always strive to provide the best for our customers. Should you be unhappy with your purchase we will happily offer you a replacement or a refund under the following conditions:

If your order has been lost or damaged in transit, has arrived faulty or is incorrect then please call us within 48 hours of receipt on 01437 764 483. We will advise you on the best course of action, whether that be a replacement, an alternative item or a full refund. Any costs incurred in returning an order to us will be fully reimbursed to you (we will require proof of postage).

If you wish to return an order for any other reason eg unwanted gift, wrong size or colour than please contact us to discuss how we might better meet your needs. We are happy to accept returns of this nature as long as they are unopened, in their original condition and suitable for resale within 14 days of receipt. We strongly recommend that you use Royal Mail recorded delivery when returning an item to us as we cannot accept liability for any items lost or damaged in transit when being returned to us. The cost of returning an item under these conditions will not be refunded.

We are a small family business aiming to provide a very high standard of customer service, we are happy to help with any questions you may have about our products or service. Please call us
on 01437 764 493 should you need our help.